JOB SUMMARY:

The Epic Affiliate Services Manager manages new application development and delivery, upgrades, enhancements, on-going maintenance and support of the EPIC Electronic Medical Record (EMR) application modules used by affiliate healthcare partners in the community. The Affiliate Services Manager facilitates planning, prioritization, problem solving, scope and technical discussions with affiliate leadership and clinicians, as well as with Harris Health IT leadership and application teams. He/she ensures authorized projects and initiatives are implemented on schedule and within budget, satisfy Harris Health Compliance requirements, and comply with Harris Health's Epic design guidelines and strategies. The Affiliate Services Manager provides leadership and develops direct reports. He/she also serves as a subject matter expert in multiple Epic applications that support affiliate-related functions. He/she provides high-level input on product design and optimization, gathering and implementing user requirements, and monitoring processes and performance. The Affiliate Services Manager must be comfortable performing a wide range of tasks and working with a diverse user community. The Affiliate Services Manager provides outstanding client service, supports community healthcare relationships, and contributes to the organization's mission of utilizing information technology to improve patient care.


MINIMUM QUALIFICATIONS:

Education/Specialized Training/Licensure: Bachelors Degree, OR eight (8) years directly related work experience in lieu of degree.

Work Experience : Ten (10) years IT Project Mgmt. experience in a healthcare environment - a minimum of five (5) years experience with EMR/EHR Systems.

Management Experience: Three (3) years project management/team lead experience.

Equipment Operated: Workstation, Telephone


SPECIAL REQUIREMENTS:

Communication Skills:
Above Average Verbal (Heavy Public Contact); Exceptional Verbal (e.g., Public Speaking);
Writing /Composing; Correspondence/Reports

Other Skills:
Analytical; Design; Medical Terms; P.C.; MS Word; MS Excel; MS Power Point

Advanced Education:
Bachelor's Degree: Computer Science or related field preferred.


Work Schedule: Flexible

Knowledge\Skills\Abilities: Knowledge of EMR systems (EPIC preferred); familiar with Agile project
methodology and practices; experience in Ambulatory EMR/HER
implementations; deep understanding of the EMR/HER design discipline,
processes, concepts and best practices; strong EMR/EHR design and modeling
capabilities.