Job Category:

Work Shift/Schedule:

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

This position reports to the Director of Patient Access and is responsible for developing, implementing and managing the efficiency and effectiveness of the Ed Registration Departments and associated functions. This includes Financial Counseling, Insurance Verification, Cash Application, ability to pay/price quoting, and regulatory compliance. Works in conjunction with Patient Access, Physician Relationship and System Maintenance Management. Administratively responsible for budget oversight and assisting with strategic planning and implementation.

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: Bachelors Degree with two (2) years related experience or Associates Degree with 4 years related experience

• Minimum Experience: In lieu of a Bachelors or Associates Degree there must be a minimum of fine (5) years prior management experience and ten (10) years related position experience including two (2) years of Healthcare experience in Registration, Accounts Receivable, Collections, or Managed Care environment required.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Proficient in Windows environment. Proficient in all Microsoft Office applications preferred.

• Demonstrated competency in working in teams and ability to effectively communicate with all levels

• Must be able to demonstrate knowledge of billing requirements and proper documentation/support of all requirements

• Strong verbal communication and interpersonal skills

• Ability to make presentations to large and small groups within the Health Center

Essential Tasks and Responsibilities

• Acts and leads in a manner that is reflective of the philosophy, vision and values of NGHS. Integrates these values throughout all initiatives and efforts.

• Works collaboratively with Human Resources and respective Director to appropriately select staff to perform Financial Counseling functions and to monitor/manage staff levels. Administers Human Resource policies and procedures and ensures that positive Human Resource practices are implemented.

• Uses a proactive leadership style to model and promote a culture of trust and communication. Seeks suggestions and input from staff and colleagues. Promotes an active participation of all staff in decisions that affect them.

• Provides leadership and mentoring to individuals reporting directly to this position. Demonstrates ability to measure individual employee performance against criteria-based performance standards and uses evaluations as management tools and opportunities for coaching and developing staff.

• Knows the key requirements of each position and holds staff accountable for the responsibilities inherent in their roles.

• Holds all staff members accountable for following and adhering to all applicable rules, regulations, laws and guidelines.

• Encourages personnel to attend educational opportunities relevant to their position and supports their attendance.

• Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects.

• Assesses and responds to current and future internal and external healthcare trends in order to establish and ensure the necessary direction for Revenue Cycle activities.

• Continually seeks ways and means for improving the delivery and support of financial activities and programs.

• Assures that all departmental systems incorporate the principles of total and continuous quality improvement while exceeding the expectations of the customers.

• Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.

• Understands the job functions of all staff, is aware of process flow across departments, and involves them, as appropriate, when recommended actions may impact their work functions.

• Provides input into strategic plans, goals, objectives and budgets for all Financial Counseling Departments and contributes to the overall Patient Access Department planning as well.

• Develops operational procedures related to Financial Counseling and associated departments.

• Researches and recommends various technology tools available to support Patient Access and Financial Counseling initiatives.

• Performs operational reviews of various Financial Counseling Processes and recommends and/or implements action plans/proposals in consultation with the all Patient Access Management.

• Maintains professional development and growth through professional affiliations, seminars and workshops to keep abreast of trends in revenue and healthcare in general.

• Development and implementation of policy and procedure within line of authority.

• Reporting of Key Performance Indicators, forecasts, etc. related to Patient Access and/ or Financial Counseling.

• Overall responsibility for hiring and supervising staff in scheduling of admissions, pre-certification, pre-registration, insurance verification, and financial counseling.

• Develop and monitor specific objectives, budgets, and performance standards for each area of responsibility.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Frequently 31-65% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Frequently 31-65%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.