"As a member of the Customer Analytics team, you will play a significant role in elevating how individuals experience our healthcare system. Your responsibilities will play an active role in identifying the moments that matter for our customers and measuring the success of our exciting new customer-centric solutions that enhance the overall user experience for patients, healthcare providers, and other stakeholders. Collaborating closely with fellow data analysts and our broader strategic team, you will be responsible for providing analyses and data products to provide valuable insights. We're looking for a self-driven individual who can work collaboratively within a team, driven by the desire to positively impact people's lives" Come play a vital role in our organization's strategy!
The Manager of Advanced Analytics I manages a team that provides advanced analytics and reporting services to stakeholders across the organization; has responsibility for planning, organizing, and managing analytics and reporting efforts to produce valuable insights from our data to help improve the utilization of our services and the quality of the organization. The Manager of Advanced Analytics I has responsibility for developing, managing improvement, and compliance to standards, policies and processes set by the analytics department to achieve consistent, quality reporting to meet overall clinical and business needs.
ESSENTIAL FUNCTIONS OF THE ROLE
Serves as a credible advisor to EDA leaders and client stakeholders to help advance, implement, and achieve analytic department targets and desired outcomes, providing practical and relevant ideas and insights.
Manages and trains a team of analytics staff.
Accountable for ensuring staff appropriately defines, documents, develops, and delivers their work in a timely manner.
Troubleshoots issues and reports on trends that warrant attention.
Manages and documents domain portfolios with analytic leadership and service line owner, meeting standards and expectations provided by analytic leadership.
Accountable for organization, prioritization, and management of healthcare domain deliverables utilizing agile methodologies to manage and maintain tracking of projects.
Accountable for developing and executing project plans that are large in scale on time, within scope, and on budget .
Drive processes and testing toward self-service utilization of analytic products.
Combines with business, technology, and functional healthcare team members to ensure that analytic requirements are clearly defined, communicated, and implied as part of operational prioritization and planning.
Works as the primary liaison with vendors to drive activity, deliver updates and manage the product lifecycles and upgrades.
Provides progress reports to management and manages domain roadmap.
Accountable and accountable for managing work and projects of self and others, demonstrating management abilities to maintain momentum and move work forward, managing reporting on all projects.
Produces superior work in a fast-paced environment, meeting deadlines and expectations for quality. Effectively negotiating deadlines when necessary and communicating changes to manage expectations.
Develops and maintains subject matter expertise in project management, data governance, data analytics, or analytic development within a healthcare environment.
Performs other position appropriate duties as required in a competent, professional, and courteous manner.
KEY SUCCESS FACTORS
Experience in a healthcare organization presenting to all levels of management preferred
Exceptional communication, strategic thinking, systematic and problem-solving skills are required.
Experience in project management
Experience in Agile methodologies
MS Office Suite Proficient Experience in Word, Excel, PowerPoint, Visio, and Outlook
Demonstrated strengths working in a dynamic, ambiguous, and everchanging work environment
Excellent verbal and written communication skills
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!