I. General Summary:

Responsible for planning, coordinating, monitoring and implementing complex IT Programs to meet organizational goals. Oversees and provides guidance to the staff responsible for the department's projects. Supervises activities of a small department, major project and several smaller projects. Manages project management tools within the department. Makes decisions on personnel actions (hiring, terminations, promotions). Controls revenues and/or expenses within an operating unit and responsible for meeting budget goals and objectives. Provides input to policy level direction regarding standards and budget constraints.

II. Principal Responsibilities and Tasks:

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Manages the operation, monitoring, maintenance, development, upgrade and support of information technology applications.

2. Work with stakeholders to define business and system requirements for existing and new implementations.

3. Collaborates with analysts, technical staff and application owners with all phases of the System Development Life Cycle and Project Management standards.

4. Plans, execute and finalize projects according to timeline and budget.

5. Establishes productive relationships with customer groups and vendors. Responsible for assisting Director with customer satisfaction, vendor contracts and associated invoices, quality control, problem management and resolution within the business and financial product lines and across multiple facilities.

6. Determine staffing requirements and supervise the work of all direct reports to ensure effective and efficient departmental functions. Serve as resource, primary advisor, and mentor for all direct reports.

A. Hire, orient, train, conduct performance evaluations, handle disciplinary issues, and provide an open and goal oriented work environment with establish clear and concise work procedures and productivity standards.

B. Develops personnel by providing opportunities and training programs to enhance individual employee's career development.

C. Ensures full staff competency of technologies, policies and practices across the division.

D. Manages activities of contractors.
7. Implements and enforces departmental policies and procedures.

A. In coordination with departmental management, ensures compliance with regulatory and audit agency requirements.

B. Develops performance improvement initiatives aimed at improving customer service, operating costs, departmental functions/departmental productivity.

C. Develops and executes effective control process and compliance monitoring procedures to ensure risks are measured, monitored, controlled, and mitigated.

D. Represents the department at various meetings, task force groups, quality councils and with other members of the UMMS.

8. Assess, manages and monitor employee satisfaction results and action plans, and assist Senior Management in the execution of improvement action plans.

9. Develop, establish and implement departmental goals and objectives for UMMS in collaboration with IT Leadership.

10. Provide Information Services and Technology guidance and assistance to customer base and ensure process/policies are maintained in accordance with established UMMS standards.

11. Participates in change management responsibilities.