Overview

St. Luke's Health System in Boise, ID is seeking a Clinical Operations Manager to join our Primary Care Services team.

Unit/Position Summary

Responsible for supporting management of clinic(s)/department(s) to include efficiency, service, people, quality and safety. The Clinical Operations Manager ensures the highest quality of care is provided and is in compliance with regulatory requirements and also ensures execution of strategies and action plans at the local level to improve performance and contribute to organizational goals.

Responsibilities

• Clinic / department rounding weekly / monthly based on geography to monitor clinical operations, quality, safety, care experience, and utilization standards
• Provides increased leadership visibility: >75% of time in the clinic / department and actively engaged in real time rounding, support, coaching, and mentoring of patient care teams
• Works with practice leadership and nursing to determine appropriate scheduling and allocation of staff.
• Supports the hiring / on-boarding of Practice Managers (PMs) and Advanced Practice Providers (APPs), as well as contribute to performance evaluations and staff management as delegated by the Director of Operations
• Supports bilateral communication between Director of Operations, APPs, PMs, and other direct reports
• Resolves escalated patient/family member concerns regarding patient care within clinic/unit
• Serves as a revenue cycle liaison for clinic(s) / department(s)
• Mentoring and staff development
• Implementing quality/workplace safety, care experience, talent protocols, and processes as assigned
• Supports time card completion and expense reimbursement activities related to physicians and APPs under the purview of the Director of Operations
• Perform other duties and responsibilities as assigned.

Qualifications

• Education: Bachelor's degree or 4years of experience in lieu of degree
• Experience: 2 years of relevant experience.
• Licenses/Certifications: None

Why St. Luke's

A strong, talented staff is at the heart of St. Luke's Health System. We are the state's largest employer with more than 15,000 employees and a medical staff of more than 1,800 physicians and advanced practice providers. We're proud of our people who deliver skilled, compassionate care every day, and are looking to add dedicated individuals who will continue this same tradition of excellence.

*St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.