Community Health Choice is looking for an IT Service Delivery Manager. If you have a successful track record managing a team of analysts specializing in IT delivery, with a passion for excellence, we want to meet you! Be a part of change in the healthcare domain that enables Texans to achieve overall well-being!
The IT Service Delivery Manger is a new position in the organization who will be responsible for the execution of the ITIL framework and ongoing oversite to support service delivery, specifically around, but not limited to, change management, knowledge management, demand management, service management, etc.
Extensive knowledge in ITIL methodology i.e. change management, knowledge management, demand management, service management, etc.
Proven experience in implementing an ITIL framework
Ensure services provided meet the needs of the clients, as well as the quality and performance expectations of the organization
Partners with IT leaders to ensure the services are delivered in a timely and efficient manner
Tracks and monitors the performance of services, identify area of improvement and implement changes as needs
Lead modern workforce initiatives to support operational efficiencies and partner will business partners to support Community Health Choice
Experience in data visualization and analytics; provide recommendations and actionable insights
The applicant must have ITIL certification.
Preferred knowledge with Service Now
Work Experience (Years and Area):
1 - 2 years' experience in supervisory experience required.
8 years of service delivery with at least 2 with IT and/or healthcare or health insurance experience as listed in the Work Experience section under Must Have skills
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.