The Baylor Scott & White Health (BSWH) Information Services (IS) Planning, Finance and Administration function encompasses oversight and management of the ServiceNow platform.
The Manager, ServiceNow Architecture is a leader on the retained BSWH ServiceNow team who is responsible for (1) Gaining and maintaining a sound understanding of the BSWH ServiceNow platform, (2) Documenting and maintaining the architectural layout of the BSWH ServiceNow platform, and (3) Evaluating development solutions to ensure designs align to best practices, allow for scalable solutions, and minimize risks while supporting business needs.
The role requires a person who must be a results-oriented, "take-charge" leader, with strong communications (written and spoken), leadership, negotiating, and technical skills.
The pay range for this position is $116,521 (entry-level qualifications) - $209,560 (highly experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior experience.
·Proven record of excellence managing/partnering with solutions-driven Technical Teams (including Managed Service Providers), Business Stakeholders, and Senior Level Leaders.
·Serves as the subject matter expert and trusted source of strategic guidance.
·Maintains a sound understanding of the technical and business aspects of ServiceNow platform, development, architecture, interfaces, and applications.
·Able to proactively identify dependencies and validate when Proof of Concept efforts are required.
·Performs Architecture design and reviews as required, ensuring initiatives are aligned with future state. Identifies risks, opportunities, compliance issues, or other architectural concerns.
Key attributes of a successful Manager, ServiceNow Architecture candidate includes:
Excellent communication and presentation skills.
Organization and coordination skills.
Detail-oriented and a self-starter.
Understanding of software architecture, including artifacts.
Solid knowledge and understanding of IT Service Management, ITIL practices and processes, and enabling technologies (SCCM/Service Graph, Flow Designer, Orchestration, etc.).
Working knowledge of Configuration Management Database (CMDB), Service Mapping, and Discovery tools.
Prior experience for a successful Manager, ServiceNow Architecture candidate includes:
Bachelor's degree or equivalent experience in Information Systems, Business, or related fields is required.
ServiceNow certification and working experience in at least two or more modules (ITSM, CSM, GRC, HR, SecOps).
Job location(s): REMOTE
Position Type: Full Time
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!