Position Overview: The Patient Care Manager is responsible for helping support performance of a care delivery system modeled after the quadruple aim, in collaboration with Medical and Operational leadership.
Under the direction of the Director of Clinical Services, and/or designee, the Patient Care Manager assumes operational and fiscal responsibility for his/her assigned Service Line(s), incorporating CareMount Medical policies, goals and long range plan. The Patient Care Manager works collaboratively with the Director of Clinical Services, the Chief Clinical Officer, the Director of Clinical Quality Assurance, Department Heads, and other administrators to provide leadership, direction and administrative management for Clinical Supervisors, as well as clinical and non-clinical staff. The Patient Care Manager will work collaboratively to ensure patient care service delivery is focused on fostering team-based care and strategic workflows to ensure quality patient carewith a focus on patient experiences.
Essential Duties and Responsibilities (including but not limited to the following):
A. PATIENT CARE
1. Responsible for operations of workflows, which are directed by the multidisciplinary clinicalleadership team.
2. Assess and identify the needs for and assist with program development;
3. Develop and maintain an environment that supports patient-centered clinical care;
4. Maintain a high level of clinical excellence, within his/her scope of practice and assigned service line;
5. Function effectively with other health care providers during emergency situations;
6. Act as a resource and role model for staff in the delivery of patient-centered care;
7. Adhere to all policies, procedures and standards of care to assure excellence in patient care, and compliance with any applicable regulatory or accrediting agencies;
B. FISCAL RESPONSIBILITY
1. Participate in the preparation, monitoring, analyzing and maintenance of annual salaries, OTPS,and capital budgets for all assigned service line activities;
2. Establish yearly goals for assigned department and develops a plan for meeting departmental goals considering human and material resources;
3. Evaluate the impact of proposed new programs on service line and develops a plan to implement new programs accordingly;
4. Review of new programs that have been implemented six months later to evaluate impact on service line
5. Collaborate with the Service Line Director of Clinical Services to determine capital, salaries and OTPS needs for new MDs and programs;
6. Monitor P&L statements monthly and collaborate with Service Line Director of Clinical Services regarding variances and all budgetary issues.
1. Maintain open lines of communication with administration, directors, other patient care managers and other CareMount Medical personnel, within and between service lines--even during periods of heightened stress;
2. Acknowledge and address patients, staff, and managers in a friendly and positive manner.
3. Maintain open lines of communication with non-CareMount Medical physicians, administrators, and other community agencies and services;
4. Maintain confidentiality of all information obtained from patient records and conversations with patients/significant others, physicians, managers, and other CareMount Medical personnel.
5. Use discretion and sensitivity during all patient interactions;
6. Use a non-judgmental approach when talking with patients , staff, and coworkers;
7. Use available electronic email/computer systems to communicate inter-and intra-departmentally as per departmental and/or CareMount Medical protocol(s).
D. TEACHING AND EDUCATION
1. Use professional management knowledge and skills to mentor both clinical and non-clinical staff and others effectively and coach Clinical Services Supervisors on administrative and operational (not clinical) functions (e.g., via written information, face-to-face communication, phone communication
2. Carry out educational plans set forth by the Clinical Quality Assurance Department and Clinical Educator
3. Execute designed educational activities that are appropriate and consistent with CareMount Medical policies and practice, and which supports excellence in patient care.
E. ORGANIZATIONAL SKILLS
1. Work area reflects neat and organized work habits;
2. Set priorities effectively to meet deadlines, and/or maintain project timeline;
3. Evaluate tasks and delegates appropriately;
4. Use time, supplies, and human resources effectively and efficiently.
1. Maintain appropriate and timely documentation of interactions with staff as per CareMount Medical policies;
2. Complete annual performance evaluations of clinical and non-clinical staff using 360 approach within timeframe established by CareMount Medical policies;
3. Complete all necessary Human Resources processes (Request for Personnel, Payroll Change Form, etc.) accurately and in a timely manner.
1. Demonstrate effective problem-solving skills, particularly when urgent/emergent or unexpected events arise in order to maintain both the smooth functioning of the department(s) and patient/personnel safety;
2. Delegate tasks and responsibilities to appropriate personnel based on educational level, ability, and defined job functions;
3. Provide appropriate administrative and operational (not clinical) oversight and mentoring to the Clinical Services Supervisors assigned, including weekly touch base meetings and onboarding to role;
4. Provide direction to personnel and performs an ongoing evaluation of their performance; any clinical direction or evaluation, should be completed within the scope of the managers' license.
5. Identify opportunities for staff performance improvement and implements correction action plans as needed with the assistance of the Director of Clinical Quality Assurance.
6. Based on ongoing performance reviews, uses the progressive disciplinary process as needed in accordance with CareMount Medical policies;
7. Serves as a catalyst for maintaining excellence in patient care and improving standards of practice;
8. Demonstrate leadership skills through the ability to set and attain goals;
9. Serve as an effective role model for professional conduct and professional practice (e.g., maintaining composure during times of increased stress
10. Serve as an effective preceptor to new staff and new patient care managers as needed;
11. Encourage staff development through providing opportunities and mentoring to achieve individual growth and development;
12. Actively participates in Clinical Services monthly meetings;
13. Designate a Patient Care Manager to cover assigned personnel and operations, and intervene in administrative issues as needed, in the absence of the Department Patient Care Manager.
1. Demonstrate self-direction, accountability, sound judgment, and ethical behavior in all activities;
2. Demonstrate patient advocacy;
3. Maintain a commitment to the spirit of inquiry as evidenced by a clinical knowledge base that remains current and reflects understanding of relevant clinical research findings;
4. Participate in professional conferences, workshops, continuing education programs, and/or pertinent professional organizations;
5. Read current, clinically applicable professional and managerial journals.
6. Attend mandatory conferences/in-services in order to maintain (active) NYS registration, in good standing with the NY State Education Department if applicable.
II. GENERAL RESPONSIBILITES OF ALL CLINICAL OPERATIONS EMPLOYEES
A. Attend all mandatory CareMount Medical programs and in-services as required and applicable;
B. Dress according to CareMount Medical dress code;
C. Assume responsibility for reading, understanding, and complying with information contained in the current CareMount Medical Employee Handbook, CareMount Medical Administrative Policy & Procedure Manual;
D. Maintain confidentiality under all circumstances;
E. Perform related work as required;
F. Assist Director of Clinical Services and/or Chief Clinical Officer by taking on other assignments,assuming additional responsibility, working additional hours, or altering regularly scheduled hours, when necessary, for the efficient operation of assigned department(s) and CareMount Medical.
TYPICAL PHYSICAL DEMAND: Requires full range of body motion including moving and lifting patients, manual and finger dexterity and eye-hand coordination. Requires sitting and/or standing for extended periods of time. Occasionally exerts up to 100 pounds of force, such as assisting patients in arising from the exam table, pushing patients in wheelchairs, or assisting patients into/out of wheelchairs. Requires corrected vision and hearing to normal range.
TYPICAL WORKING CONDITONS: May require frequent exposure to communicable diseases and body fluids, toxic substances, medicinal preparations, and other substances and conditions common to a medical office/healthcare environment. Requires use of computer, potentially for long periods of time. Subject to irregular or flexible hours to meet deadlines.
MINIMUM QUALIFCATIONS: Graduate of an accredited Nursing Program with current licensure as a nurse in New York State and current NYS registration in good standing, and/or BS in related field, i.e. Health Care/Business Administration, certification and 5+years' experience, as a medical assistant or applicable clinical operations management experience.
PREFERRED QUALIFICATIONS: At least two years of recent pertinent and professional clinical management experience in a hospital, medical office, or other clinical setting.
Full COVID-19 vaccination is an essential requirement of this role. CareMount will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. CareMount is an EO employer - M/F/Veteran/Disability
CareMount Medical, P.C. is New York State’s premier multispecialty medical group, providing comprehensive care of the highest quality to over 665,000 patients. CareMount has more than 45 locations throughout Westchester, Putnam, Dutchess, Columbia, and Ulster counties and New York City. CareMount’s 650 physicians and advanced practice professionals cover more than 50 medical specialties. CareMount is affiliated with world-class medical institutions, including Massachusetts General Hospital and Northwell Health. CareMount offers on-site laboratory/radiology services, endoscopy and infusion suites, and operates eight urgent-care centers. CareMount physicians are featured in respected Top Doctors and Best Doctors listings, nationally and regionally. For additional information please visit: www.caremountmedical.com.