Overview

Assist the Executive Director in managing the strategic development, growth and retention, and day-to-day operations of the activities related to the assigned sales team for accreditation and/or certification programs. Responsible for sales and account management within an assigned territory and for a specified Customer List. Manage assigned staff Business Development Specialists and Business Development Managers that serve as key contacts for organizations and programs eligible for accreditation and/or certification. Identify and assist new and existing customers in the decision process to pursue accreditation or certification. Serve as the lead business manager and administrator for the Department's contact management/customer relationship management database as assigned.

TJCNW

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Responsibilities

• Focus sales efforts on Home Care organization by pro-actively identifying potential targets, conducting business research, meaningfully engaging key leadership contacts in the sales process.

• Actively contributes to the successful achievement of SBU performance objectives through effective Strategic Business Unit team involvement and proactive communication and collaboration.

• Achieve quarterly and annual sales revenue targets.

• Initiates contact and follow-up with organizations pursuing certification utilizing SalesForce.

• Maintains/manages assigned leads and prospects within the Department's contact management/sales database. Ability to develop, analyze and respond to data reports within the contact management/sales database.

• Identify opportunities, write proposals, coordinate, prepare and deliver webinars, workshops, national and state presentations and events.

• Arranges, plans, and conducts external customer development meetings.

• Collaboratively works with other Joint Commission departments and staff to respond to customer inquiries and needs.

• Promote portfolio of certification and serve as program representative at conventions, national meetings, and other external activities.

• Collects input and identify trends from the field segments that relate to the assigned accreditation or certification programs.

• Participates in the identification, design, and development of Joint Commission products and services.

• Leads and/or participates in Strategic Business Unit and other internal work groups as assigned.

• Participates in the development and testing of accreditation and certification products, including education programs, publications, consultation, standards and survey process development, and any other products that support the accreditation and certification programs.

• Works cooperatively with state and federal relations staff to maintain existing deemed status relationships and pursue new deeming relationships.

• Work collaboratively with payer relations staff to develop, sustain and further relationships with targeted payers.

• Other responsibilities as assigned

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 7 years of progressive experience in a health care setting with a minimum of 5 years in sales. Experience in Home Care/Hospice a plus. Examples would include Health Systems, Payor Systems, Hospice, Pallative Therapy, or Medicare/Medicaid.
• Familiarity with the field segments addressed by the program(s).
• Minimum 5 years proven track record in sales, business development and/or account management. SalesForce training will be provided, if needed.
• There will be 20% travel - post Covid.

TRAVEL REQUIREMENTS

Anticipated travel requirements 10-15%.

Note: Employees are required to be fully vaccinated against COVID -19 as a condition for employment.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.