Nurse Manager, Patient & Family Centered Education
Phoenix Children's Hospital
Location: Phoenix, Arizona
Type: Full Time
Salary: $88,500k - $120k
Medical & Health Services Managers
Hospital, Public and Private
Internal Number: 607517
Under the supervision of the Director of Patient and Family Centered Care, the Manager is responsible to provide day to day management and oversight of The Emily Center, Patient Education and One Darn Cool School. The Manager is responsible for the planning, development and execution of strategic objectives for departments and programs assigned. Accountable for demonstrating a commitment to providing high quality patient care and service through positive leadership and total quality management. Manager will serve as a resource to patients, families and staff, as well as collaborate with organizational leaders to enhance the educational resources available and provided to patients and families. Maintains standards for professional practice and regulatory compliance and is responsible for daily operations, budget management, staffing, patient safety, customer service and performance and improvement efforts.
Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
Excellence in clinical care, service and communication
Collaborative within our institution and with others who share our mission and goals
Leadership that set the standard for pediatric health care today and innovations of the future
Accountability to our patients, community and each other for providing the best in the most cost-effective way.
Human Resource Management
a.Evaluates staffing patterns and needs for assigned departments and services; matches staff competency with patient needs
b.Manages human resources within the scope of labor laws and hospital policies.
c.Applies recruitment techniques and strategies to fill vacancies
d.Applies individual and team interview techniques to select qualified applicants
e.Conducts staff evaluations, assists staff with setting goals, implements continual performance development, initiates corrective actions and terminates staff as needed
f.Ensures staff have the appropriate equipment, supplies and resources to perform their jobs and meet goals, cost controls and deadlines
g.Ensures licenses and certifications are current for all employees in the department
a.Collaborates with director to plan, implement and evaluate improvements to operational workflow and processes
b.Assesses customer and patient satisfaction; develops strategies to improve the patient and family experiences
c.Identifies key performance indicators for departments and programs, establishes data collection methodology; evaluates performance data; responds to outcome measurement findings; complies with documentation requirements
d.Leads process improvement huddles
e.Monitors and reports safety events; participates in root cause analysis; promotes evidence-based practices; manages incident reporting; promotes patient safety
f.Monitors and promotes workplace safety requirements
g.Maintains survey and regulatory readiness by ensuring completion of key monitoring and audits. Leads policy and procedure, guideline, protocol efforts within the unit/organization as assigned.
Relationship Management and Influencing Behaviors
a.Manages conflict; identifies issues that require immediate attention and applies principles of crisis management to handle situations as needed
b.Promotes team dynamics; mentors and coaches staff and colleagues; applies communication principles.
c.Role models professional behavior; applies motivational theory; acts as a change agent; assist others in development problem solving skills; fosters a healthy work environment.
d.Promotes professional development; promotes stress management; applies principles of self-awareness; encourages evidence-based practice; applies leadership theory to practice.
e.Actively promotes internal and external communication
a.Maintains clinical skills and expertise to support the needs of clinical education and health literacy
b.Establishes operating standards, implements quality improvements and communicates them to other departments
c.Ability to provide needed direction to staff to meet patient care needs
d.Understands and follows policies and procedures
e.Ensures compliance with federal and state regulatory agencies and hospital policies
a.Monitors and analyzes assigned budgets and address variances with action plans
b.Manages and meets productivity metrics and variances for The Emily Center, Patient Education and One Darn Cool School; monitors employee productivity and provides suggestions for increased service or productivity
c.Collaborates with the director on the financial resources and support provided by the foundation
d.Identifies areas for cost containment and ensures expenses are managed
e.Assists Director will operational and capital budget preparation
a.Researches and develops best practice patient education approach that is measurable, outcome-driven, and evidence-based
b.Collaborates with the director to develop and oversee long term strategic goals for assigned departments and services
c.Assesses readiness for change; involves staff in change processes; communicates change; evaluates outcomes
d.Collaborates and advocates with other departments to improve the environment and quality of services provided to pediatric patients and families.
e.Supports a culture of innovation to drive change and improvement
Performs miscellaneous job related duties as requested.
Masters Degree in nursing, healthcare administration or related field - Required
5+ years of experience in healthcare - Required
3-5 years of supervisory experience - Required
Process improvement experience - Preferred
Considerable administrative/supervisory experience in a pediatric hospital is strongly desired - Preferred
Ability to develop strategies and build programs to support pediatric healthcare system needs - Required
Skills in managing and supervising personnel - Required
Skills in establishing interpersonal relationships - Required
Ability to define problems, collect data, establish facts and draw valid conclusions - Required
Demonstrated consultation, teamwork, and facilitation skills to unify stakeholders towards a common goal - Required
Demonstrated leadership ability and success managing change - Required
Skills in professional internal and external communications - Required
Demonstrated ability of successfully implement process improvement initiatives - Required
Ability to maintain effective relationships with physicians, staff, executives, and management of health care institutions and government. Able to gain trust and respect. - Required
Ability to communicate effectively and solid writing skills with an ability to write/edit all kinds of copy that clearly articulates the organization`s value to both internal and external audiences - Required
Operational knowledge of the health care industry and experience in and understanding of the continuum of care - Required
Knowledge of computer systems and software used in functional area and demonstrated computer skills - Required