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Member Services Representative Lead
DescriptionSummary:Under the supervision of the Member Service Manager, this position is responsible for the delivery of superior customer service by ensuring calls are answered effectively and efficiently throughout the day. The primary functions of this role are supervising overall call traffic, processing incoming calls, resolving escalated calls, dispatching supervisory calls, assisting Member Services Representatives with any client related questions and ensuring the Reps' adherence to schedules, policies and procedures. This position will assist in training new Member Services Representatives on job-specific roles and responsibilities.Assists in training new Member Services Representatives on job specific roles and responsibili


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