Provider Outreach Analyst

Business Operations Specialist- MSO Provider Outreach and Engagement  

Location Address: 101 Southhall Lane, Maitland, FL 32751

Top Reasons to Work at AdventHealth Corporate

• Great benefits
• Immediate Health Insurance Coverage
• Career growth and advancement potential

• Full-Time, Monday â“ Friday

• Identifies opportunities for interdepartmental process improvement and suggests efficient remedies
• Analyzes and reports provider activity and deliverables as it pertains to the networkâ™s requirements
• Creates, updates and maintains the Teamâ™s work instructions; policies and procedures
• Tracks Team initiative campaigns and all communication sent to providers as assigned to support various AdventHealth affiliated networks
• Assists with Team routine or ad-hoc reporting requests
• Assists the Team with researching and resolving claim issues from providers; coordinates with other MSO departments as needed to resolve
• Monitors, researches and documents provider requests regarding removing member attributions
• Coordinates the execution eblasts and faxes sent to providers
• Provides feedback to Team of invalid email addresses and fax numbers for network providers
• Organizes and maintains internal shared drive folders

What You Will Need:

• Bachelor's degree in Business Administration, Communications, Healthcare Administration, or a related field; or 5+ years of related experience
• Minimum one year of experience in healthcare strategy, provider network services, strategic planning, or business development
• Experience in coordinating and managing projects of various sizes and complexity
• Moderate to Expert Excel knowledge of Formulas, Filters, Pivot tables, Vlookup, and Charts
• Strong organizational skills, attention to detail and ability to follow-through

Job Summary:

The role of the Business Operations Specialist is to help improve the operations of the MSO Provider Outreach & Engagement department (Team) so that it communicates effectively with affiliated network and is more effective, efficient, and compliant with laws and industry regulations. The Business Operations Specialist reviews and improves operational processes; creates, analyzes and manipulates large data spreadsheets; and coordinates the execution of notices to providers via eblasts/faxes.