The Application Support Specialist is expected to configure and provide fundamental functional and technical support for Midas and other specified set of applications to a variety of business and clinical users. This position collaborates with the user community to resolve technical problems and application performance issues as well as provide support and training for specified applications. This entails customer-centric workflow and technical knowledge as well as contribution to the analysis, design, development, testing, documentation, and implementation activities of assigned applications. The position will assist with analysis and timely resolution of problems within the software applications, provide report development, and support for maintenance and upgrades. This role will serve as a liaison between information management and Midas application analysts.
EDUCATION: Bachelor degree in a relevant field preferred. An advanced Information Systems or Business degree will be considered an asset. Information system training preferred
Ability to work independently with limited supervision
Conceptual, analytical, and problem-solving skills.
Ability to prioritize and work through conflicting demands leveraging critical thinking and decision-making skills;
Excellent communication skills, both oral and written.
Organizational and time management skills; ability to adapt quickly to changing priorities; ability to successfully manage multiple tasks simultaneously
Excellent customer service skills
Working knowledge of Microsoft Office and other productivity tools, and assigned applications and technologies preferred.
EXPERIENCE: Three (3) years of experience in an information technology discipline, or healthcare operations including any clinical department, medical records, patient access, or revenue cycle. Relevant bachelor degree may substitute for (3) years of relevant experience.
NATURE OF SUPERVISION:
-Responsible to: Assigned to a Manager of Information Systems
ENVIRONMENT: The position provides support in a 24/7 environment which will include rotating on-call support duties during off hours, weekends and holidays. May be required to travel to perform duties. May be required to work outside of normal working hours during on-call rotation or during significant outages or due to project demands. May be required to work long hours during critical problems or due to project demands.
Bloodborne Pathogen: A
General office setting with exposure to computer room environment.
PHYSICAL REQUIREMENTS: Ability to lift and transfer objects typically not in excess of 50 lbs. Extended use of video display terminal and keyboard utilizing sound ergonomic principals.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.