Plans, organizes, develops and directs the overall activity of focus area at respective facility. Ensures professional and appropriate service standards while performing the job. Follows system-wide standards as well as department specific service standards. Responsible for ensuring the very best patient/family/ customer experience by optimizing all customer interactions. Fosters a positive work environment through mutual support and cooperation and adheres to service standards.
MAJOR DUTIES AND RESPONSIBILITIES:
Directs departmental or focus area operations aligning with the system programs and standards. Develops long- and short-term goals and objectives. Implements operational methods and programs. Evaluates and improves effectiveness and efficiency of operations. Facilitates active engagement and communication with hospital leadership, department leadership, supervisors and department staff via formal meetings and informal interactions. Assists in developing, implementing and achieving favorable budgets. Assures compliance with the development & adherence of department policies and procedures. Handles all employee relation activities (ex. coaching, counseling, position control, etc.). Ensures the maintenance of all equipment and the physical plant within the assigned areas. Maintains communications to promote effective operations inter- and intra-departmentally. Facilitates the problem resolution process so that issues are resolved in a timely manner, both inter and intradepartmental. Accountable for implementing and maintaining system standards, operational activities and performance measurement tools that meet the needs in the areas of operational efficiency, quality, and patient and customer satisfaction. Oversees department orientation and facilitates the skill development of all personnel. Assures completion of all employee evaluations; development plans and appropriate disciplinary actions, in a consistent manner, to assure standards of the system are adhered to. Delivers strong operational performance by executing against regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal meal service to patients and customers. Manages financial benchmarks and Performance Improvement Plans and activities for the department. Provides support for the care of patients through consistent implementation of system patient programs and ongoing interaction with clinical leaders at the facility. Utilizes technology and information systems per standards. Ensures that staff complies with all required training.
Minimum of 7 years Relevant work experience* -Required
Minimum of 3 year Managerial/Supervisory -Required
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
One of the nation’s most innovative health services organizations, Geisinger serves more than 1.5 million patients in Pennsylvania and New Jersey. The system includes 13 hospital campuses, a nearly 600,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. A physician-led organization, with approximately 32,000 employees and more than 1,800 employed physicians, Geisinger leverages an estimated $12.7 billion positive annual impact on the Pennsylvania and New Jersey economies. Repeatedly recognized nationally for integration, quality and service, Geisinger has a long-standing commitment to patient care, medical education, research and community service. For more information, visit geisinger.org or connect with us onFacebook, Instagram, LinkedInand Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.