Responsible for the oversight of Clinical Nurse Managers, Clinical Education, and clinical management/operations of Physician Practice Management primary and specialty practices of St. Lawrence Health System (SLHS). Works closely with the PPM Leadership Team Physicians and Advanced Practice Providers to create and support an environment where cutting-edge and innovative care is provided to a continually growing number of SLHS patients.
MAJOR JOB OBJECTIVES AND RESPONSIBILITIES:
Major Job Objective and description of responsibilities/milestones/key objectives
Management of Clinical Services
Assure implementation of patient care and quality assurance standards.
Plan, organize and evaluate clinical practice and educational activities; development and implementation of policies, goals, and objectives and standards of nursing practice.
Counsel and evaluate the performance of Clinical Nurse Managers and Nurse Educator. f. This includes staff development programs orientation to ensure compliance with practice standards.
Identify and resolve clinical issues.
Integrate goals, objectives, policy, process, and procedures with departmental clinical staff; advise and assist with the establishment and implementation of priorities.
Work closely with medical staff and other disciplines for the successful implementation of the patient and institutional objectives.
This includes an emphasis on Transitions of Care and Chronic Care Management to ensure the appropriate and seamless transition of patients from the inpatient to the outpatient setting while working collaboratively with hospital teams toward reducing readmissions.
Provide guidance and assistance to Nurse Managers on counseling and discipline of clinical staff to enable achievement of department and organizational goals and objectives, particularly as related to high-quality patient care.
Development and implement in-service guidelines for orientation and staff development. Encourage and provide opportunities for continuing education of the nursing staff.
Participate in a concurrent and retrospective evaluation of patient care consistent with the organization's quality improvement program.
Through this review process, evaluate and recommend changes and improvements in areas affecting the quality of patient care, in keeping with regulatory standards.
Participate in interviews and recommendations for the selection of qualified personnel.
Acts as PPM participant on assigned clinical SLHS and CPH Committees for DNV, Quality, Compliance, CMS, and other.
Responsible for reporting PPM compliance with regulatory standards to appropriate SLHS departments.
Develops action plans in collaboration with SLHS departments as needed.
Maintain compliance with Federal and State regulations regarding affirmative action, safety, and patient care.
Develops and maintains appropriate clinical standards policies and procedure manuals, protocols, guidelines, checklists, etc.
Performs review and revision of P&Ps following review timeline standards or as changes occur.
Acts as an expert resource in up-to-date clinical standards and ensures the rollout of changes and updates.
Prepare sites for successful DNV Surveys.
Responsible for training, assessing, implementing, and evaluating strategies for the management of patients around the provision of a care plan.
Oversees the development and implementation of staff training guidelines, seminars, and all other appropriate training.
Participates in the development and implementation of department goals and objectives, which include the establishment of standards of practice consistent with national professional and regulatory guidelines.
Initiate, plan, analyze, and participate in nursing staff development programs and workshops.
Actively collaborate in the development of annual budgets; manage and provide variance reporting of activity, payroll, & capital budgets.
Management of the operating and capital budgets of Clinical Services, including variance reporting.
Contributes to the effective management of medical equipment and supplies in a fiscally responsible manner.
Participate in financial reporting and budgeting of facility needs.
Acts as the primary investigator for patient clinical care complaints/issues with providers and clinical staff.
Provides a professional environment where the customer/patient/provider/staff are valued.
Assist with electronic medical record (EMR) optimization for all clinical staff.
Integrate SLHS mission and core values within clinical services responsibilities.
Develops plans as necessary to ensure the successful operation of the facilities.
Participate in ad hoc projects, as assigned.
REQUIREMENTS AND QUALIFICATIONS: Include the minimum job-related skills such as language, analytical, mathematical, and communication skills and other qualifications such as degree, related experience, training, or license required to perform the essential components of this job.
Preferred: Bachelor's in Nursing, Health Care Administration, Public Health, Business, or related field.
Required: 15+ years as an Associate’s Degree or Diploma Nurse with diverse clinical experience, including 10+ years of ambulatory experience, may be substituted for Bachelor’s Degree.
Required: New York State Registered Nursing licensure
Preferred: Bachelor of Science of Nursing.
Preferred: Experience in outpatient management.
Required Work Experience:
Previous nurse management experience.
Minimum of five (5) years of nursing experience with demonstration of progressive clinical competence, preferably in an outpatient setting.
Complexity of Work:
High level of knowledge of healthcare and clinical skills is essential.
Ability to function independently within scope of practice, utilizing sound professional judgment and specialized clinical knowledge in the exercise of organization leadership; ability to effectively participate in and support project teams of multispecialty professionals to achieve quality clinical and business results.
Demonstrated leadership and management skills including personnel management and the ability to perform as a role model for nursing staff.
Must have the ability to work collaboratively with a variety of licensed and unlicensed professionals both internal and external to hospital operations.
Demonstrated expertise in one or more of these areas:
Quality Improvement and Performance Improvement
Patient Centered Medical Home (PCMH)
Revenue Maximization/Billing Cycle Optimization
Care Management • Patient Access to Care
Health Information Technology (HIT)
Health Care Education, Training, or Coaching
Demonstrated ability to critically analyze evidence based literature, program planning/development.
Knowledge of techniques and strategies for conducting educational program needs assessment.
Must have a working knowledge of Microsoft Office (Outlook, Excel, Word, etc.).
Must possess excellent customer service skills.
Knowledge of eClinicalWorks software is preferred but not required. EMR knowledge required
Skill in project management.
Skill in group facilitation, group dynamics, team building, leadership and employee engagement.
Familiarity with Professional CPT and ICD-10 Coding is preferred..
Ability to manage multiple concurrent assignments.
A wide degree of critical independent thinking, creativity and latitude is expected.
Ability to solve problem with minimal direction in a stressful environment and maintain a positive attitude.
Demonstrate excellent time management, organizational, verbal, and written skills.
Proven ability to listen to the needs of different groups, inspire key providers, effectively negotiate with a wide variety of stakeholders, sell ideas, and develop amicable relationships with a wide range of personalities at all levels.
Strong organizational and interpersonal skills.
Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
Ability to maintain confidentiality of all medical, financial, and legal information.
Demonstration of skill in change management.
Internal Number: 2019-5514
About Canton-Potsdam Hospital
The St. Lawrence Health System (SLHS) was formed in 2013 to improve health, elevate the standard of care, enhance the patient experience, and gain efficiencies through collaboration.
SLHS is the parent organization for two not-for-profit hospitals, a captive medical practice, and a foundation:
Canton-Potsdam Hospital (CPH), a 94-bed general, acute-care community hospital
Gouverneur Hospital (GH), a 25-bed critical access hospital
Canton-Potsdam Medical Practice (CPMP)
Canton-Potsdam Hospital Foundation