Patient Access Representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances. Patient Access communicates directly with patients and families, physicians, nurses, insurance companies, and third party payers. This position requires professional appearance, behavior, and good communication skills. Patient Access Representatives require dependability, flexibility, and teamwork.
Ability to communicate effectively, both verbally and in writing
Willingness to obtain operational certifications pertinent to the Clinic
Ability to think and work independently.
Intermediate computer knowledge
Strong organizational skills
Ability to focus and stay on task in high volume/high stress environment
Impeccable customer service skills
Two years experience in Medical office operations
High school diploma or equivalent.
College hours preferred
Certifications in medical office coding, billing, or insurance a plus.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.