The Senior Healthcare Policy & Procedure writer is responsible for composing, maintaining and clarifying the policies and procedures at Satellite Healthcare.
Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com.
The Senior Healthcare Policy & Procedure writer is responsible for composing, maintaining and clarifying the policies and procedures at Satellite Healthcare. This role acts as a liaison between employees and the company with regard to company guidelines. In addition, this role introduces the company policies internally and externally and also manages the implementation of new and revised policies and guidelines.
Essential Functions: The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards. Employees must abide by all Satellite's standards of patient care, patient's rights and ethical treatment, and adhere to safety and quality programs.
Responsible for interpreting dialysis regulations and developing, communicating and executing the implementation policies and procedures to ensure the company meets the federal and state guidelines.
Responsible for reviewing all current Policy & Procedures and provide recommended changes based on evolving clinical and industry standards.
Monitors and analyzes various organization trends, activities, and coverage policies, as well as recognizes, assesses and communicates important policy issues to stakeholders.
Follows up on the impact of trends and initiatives that impact the organization. Renders policy developments into evocative strategic advice and guidance.
Researches questions and issues from internal physicians and nurses related to developed medical policies or other clinical issues arising from daily operations.
Develops and delivers educational training regarding policies to clinical review teams.
Works closely with compliance and regulatory team and collaborates with subject matter experts and clinical leaders.
Coordinates communication of medical policy decisions to necessary internal stakeholders and maintains accurate libraries of policies and related clinical summary documents.
Participates in all pertinent company training and development opportunities to grow and develop business knowledge, skills and leadership competencies.
Responsible for driving the Satellite Healthcare culture through values and customer service standards to the community and healthcare providers, including physicians within the guidelines established by company policies and government regulations.
Accountable for outstanding customer service to all external and internal customers
Other duties as assigned
Minimum Education & Experience:
5 years' experience in dialysis as a Registered Nurse required. A combination of in-center, acute, peritoneal and home hemodialysis highly preferred
Proficient in the Microsoft Office suite, including Word formatting and graphics, PowerPoint and Excel spreadsheet programming, all of which may be necessary for the creation of business documents and the handling of policy information.
This position requires a comprehensive understanding of both clinical knowledge and administrative capabilities in helping to guide the facility toward high performance and high reliability, and implement processes, methods, and tools for delivering care of the highest quality in a safe and efficient manner.
Minimum Knowledge, Skills & Abilities:
Basic knowledge of healthcare system
Ability to work independently (with minimal supervision)
Ability to handle confidential information discreetly
Uses effective communication techniques
Ability to handle potentially sensitive situations by applying consultative skills in working with internal and external constituent groups
Ability to be highly organized and accountable
Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation
Must be able to independently travel to assigned locations
Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email
Strong presentation and organizational skills and the ability to lead and guide people toward realizing the organization's goals
Able to make decisions in a timely manner, set time lines and meet deadlines.
Must have stellar problem-solving skills and the ability to conduct qualitative and quantitative analysis
Demonstrates superior writing skills and the ability to create polished business documents.
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients.Four decades later, Satellite Healthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation.Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest.Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients.Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression of early st...age CKD.At each of our centers, we put our patients first by providing:Compassionate care with a personalized touchWellness education to empower longer, healthier livesBest clinical practices resulting in outcomes that consistently exceed industry performance standards Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environmentsIn addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research.For more information, contact Info@SatelliteHealth.com.