Director, Emergency Services Yale New Haven Hospital New Haven, CT
Yale New Haven Health System (YNHHS), Connecticut’s leading integrated healthcare system, was formed in 1996 to enhance the quality and scope of healthcare services. The YNHHS includes: Yale-New Haven Hospital (YNHH) York Street campus, Smilow Cancer Hospital at Yale-New Haven, Yale-New Haven Children's Hospital, Yale-New Haven Psychiatric Hospital, Yale-New Haven Hospital Saint Raphael Campus; Bridgeport Hospital, Greenwich Hospital, Lawrence & Memorial, and Westerly Hospital, the Northeast Medical Group, and the Visiting Nurse Association of Southern Connecticut. YNHHS has clinical relationships with several other hospitals including Bristol and Day Kimball Hospitals in Connecticut as well as numerous outpatient locations throughout the area. As the primary affiliate for Yale School of Medicine and School of Nursing, YNHH is dedicated to Patient Care, Teaching, Research, and Community Service. In 2018, YNHH was ranked as one of the best hospitals in the United States by U.S. News & World Report. YNHH received Magnet designation in 2011 and redesignation in 2016. Nursing at YNHH is committed to achieving excellence through continuous improvement and innovation.
Yale New Haven Hospital (YNHH) is a 1,541-bed nationally recognized academic medical center and referral center, which includes Smilow Cancer Hospital, Yale New Haven Children's Hospital, and Yale New Haven Psychiatric Hospital as well as two inpatient campuses in New Haven: a 1,000+ bed campus based on York Street and the 500+ bed Saint Raphael Campus, acquired in 2012. YNHH Emergency Services includes three campuses: the York street campus with 76 bays, including a 12 bed locked psych area and 6 observations bays, caring for 103,000 visits annually; the St. Raphael’s campus with 40 bays caring for approximately 60,000 visits annually; and the free-standing Emergency Services Shoreline campus with approximately 25,000 visits annually. Approximately 37% of ED patients are admitted to YNHH.
The Director, Emergency Services, will manage emergency services across three campuses (York Street, St. Raphael’s and Shoreline). The Director will support an inter-professional team and patient centered approach to care delivery, create an environment in which collaboration is valued, and excellence in clinical care, education, and research is promoted and achieved. The Director will lead strategy development and is responsible for effective utilization of all financial, material, and human resources, ensuring appropriate patient flow through the continuum of care, resulting in a high level of patient and employee satisfaction and clinical quality. The incumbent will promote an operation and culture focused on patient and family centered care and enhance a world class model of care signature.
The Director will report to the VP of Behavioral Health and Emergency Services, Mark Sevilla, MSN, RN. Mark began at Yale New Haven Hospital as an Interim Director, Emergency Services in 2012 and has held the VP position for more than two years. The Director will collaborate in a dyad partnership with physician leadership. Each inpatient site has a Behavioral Health Medical Director. Direct reports include a Patient Services Managers (PSM) at York Street campus, a PSM at St. Raphael’s campus, and an Assistant PSM at Shoreline, as well as eight Assistant PSMs, a Patient Safety Nurse Leader, Nurse Educators, and a Manager for Clinical Trials. Although they do not report to the Director, Case Managers provide support in the ED. In addition, YNHH has an emergency services fellowship and an EMS fellowship program.
Bachelor’s and master’s degrees, one of which must be in Nursing.
Ten (10) years of progressive leadership experience in Emergency Services in an AMC or complex healthcare environment.
Experience with a Magnet culture of shared governance.
Successful experience with large facility development projects.
Executive leadership experience at a complex facility with leading edge patient care, customer service and research.
Procedure for Candidacy
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