JOB TITLE: Clinical Practice Transformation Coordinator
LOCATION: Holy Spirit Plaza; Travel Required -Covering South and Western Regions
DEPARTMENT: Population Health Solutions
WORK SCHEDULE: Days
WORK TYPE: Full Time
Leads efforts to align Value Based Healthcare and Best Practice processes through collaborative transformation efforts with clinical organizations and departments within Keystone ACO (KACO). Establish and maintain relationships between KACO Community Practice site staff at all levels from operations to practicing clinicians to support the objectives set forth by KACO Clinical and Technical Leadership and the KACO Board of Directors.
Provide support for KACO practice staff during transformation processes. Provide workflow analysis and collaboration to initiate implementation plans within the KACO clinical sites. Develop best practice knowledge and use superior communications skills to complete training of implementation plans and practices to office staff at all levels.
Provides guidance to the health care team (providers, clinic nurses, and members) with access to care coordination activities including protocol-driven disease management services and education for KACO patients.
To be a point person for KACO Practice Sites concerning Clinical, Administrative and IT implementation and transformation processes, including trouble shooting, process workflow analysis and assistance with process documentation.
Takes the lead in patient/provider satisfaction evaluations efforts, reengineering activities and quality improvement projects as required. Develops and sets standards for documentation and collaborates with the health care team to adjust interventions to maximize clinical, quality, and fiscal outcomes.
Works under the direction of the Keystone ACO Director of Operations and IT.
SPECIFIC POSITION DUTIES:
Incorporates excellent listening, verbal, written, and problem solving skills in disease/health management interventions.
COMPETENCIES AND SKILLS:
Demonstrates effective communication skills, balance of tenacity and diplomacy with the ability to interact positively and effectively with patients, families and care team members at all levels of the organization.
Demonstrates the ability to work independently and as part of a team including establishing priorities and the capability of handling multiple initiatives simultaneously while meeting strict deadlines. This includes the ability to be flexible and function effectively in a fluid, dynamic, and rapidly changing environment.
Demonstrates understanding Electronic Medical Records functionality, other relevant operating systems and general clinic operations. Demonstrates computer skills and the ability to navigate in an electronic health record and other applications as well as a patient-centric approach to care.
Demonstrates skill in retrieval, manipulation and analysis of data and understanding of computer software using Microsoft products.
Demonstrates ability to successfully lead cross-functional teams to achieve productive results with the ability to drive processes through creation, implementation and compliance.
Demonstrates a strong customer service attitude.
Demonstrates strong clinical, organizational, and problem solving skills
Must be knowledgeable in computer applications such as Microsoft Excel, Power Point, Access and Word.
EDUCATION AND/OR EXPERIENCE:
Bachelor's Degree in a Healthcare, Business or related field required. Minimum of three years of professional experience in a clinical setting required.
Bachelor's degree in nursing (RN) or healthcare-related field required. Minimum of two years of clinical nursing required.
Experience with data analysis, training, and process redesign preferred.
In lieu of degree, may consider RN license plus a minimum of five years of clinical nursing experience required, preferably in an ambulatory setting.
Experience in primary care practice transformation or redesign preferred.
Minimum of 1-2 years of supervisory experience preferred.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in an office environment. Requires travel throughout the Geisinger System. Position qualifies as Work From Home (WFH) eligible, according to Supply Chain Services WFH policy #12.07 on file.
Valid Pennsylvania driver's license and ability to travel as required
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.
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