The Manager, EPIC Training is responsible for planning, direction and managing all aspects of IT/ConnectCARE training for all stakeholders. This includes leadership of the IT Training intiatives, hiring and coaching trainers. Also responsible for IT related communications involving training including the ConnectSHARE website, physician ConnectCARE Flash updates, communications regarding classes, downtime and other issues as they arise.
A successful candidate will display strong leadership skills and the ability to effectively manage a large scale project. This individual must have a strong commitment to service, must be innovative and flexible; able to work effectively with a broad range of individuals across the CHRISTUS Health.
Communication -- Lead, develop and implement Communication plans as needed to keep leaders, physicians and staff on all levels of the organization, educated and updated on IT projects, updates and ConnectCARE. Create, develop, design, write and produce communication deliverables. Provide flexible and innovative approaches to communication. Some examples of communication deliverables may include the IT Insights and SecureTALK newsletters, physician and staff ConnectCARE FLASH updates, weekly Stand Up, IT Dashboard and ConnectSHARE website.
Service -- Ensure training team responds quickly and appropriately to requests; assure that training and tools are provided to successfully achieve and maintain an excellent level of service; at least 90% positive feedback as measured by the customer survey. Work with the team to improve tracking processes and procedures. Direct Training effort, hire and coach staff to provide a professional level of services.
Training -- Plan, organize and direct the development of IT training programs required for the successful implementation and adoption of applications including ConnectCARE and Microsoft updates. This includes identifying and security necessary resources within budget. Provide innovative approaches to training and support. Collaborates with leadership to assure needs are met.
Security -- Work with the IT Security Team, HIM and Legal to assure patient information is protected. For example, by assuring training is completed appropriately to gain system access.
Leadership and Collaboration -- Serve as a member of the ConnectCARE and IT Leadership teams. Collaborate with leadership across the system to identify need, produce timely and appropriate training, service and communication that meets or exceeds professional standards.
Staff Management - Recruit, train, motivate, evaluate, and retain a staff of highly skilled professionals. Terminate staff as required. Provide ongoing leadership and motivation to ensure that the staff is focused committed and capable of producing expected results.
Communications-- Develop effective written and oral mechanisms to document and report on information systems strategies, plans, priorities, budgets, schedules, and the current status of major projects and assignments.
Teamwork -- Create and maintain a teamwork environment conducive to productive output, successful staff advancement and a rewarding work experience. Establish and enforce department policies, procedures and standards.
Customer Service-- Develop and administer effective Customer Service Plans which includes provisions to accept, record, prioritize, assign, track, resolve and report on customer service problems and issues. Assist with establishing departmental programs, which promote and emphasize the commitment to exceptional customer service standards.
Other -- Perform other duties and special projects as assigned.
Bachelor degree in Computer Science or related field required
Master's degree not required but preferred
Healthcare experience required
Excellent communication and customer service skills
Ability to adjust to and implement change
Ability to analyze problems and identify solutions
Ability to multi-task and work as a team member
Ability to adapt to and effectively perform work functions in emergency and high stress situations.
10+ years' experience in an education/training environment
5 years' experience in staff management or as a project manager leading large projects
Advanced Microsoft Applications; Excel, Word, and Powerpoint. In addition, be proficient in a Project Management tool. Must be able to present complex data in a meaningful method, ie., charts, graphs, etc.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
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