The Application Analyst IV for the Business-Finance-HR Line is primarily responsible as the Tier 3 Technical Lead for KRONOS Advance Scheduling 6.3 related to support and project implementation services for a large, multi-regional healthcare system. This position will follow the outlined ITIL processes including Incident, Change, Request and Problem Management. This position requires an advanced understanding of and will be responsible for Kronos applications design, development and deployment related to Kronos Adv Scheduling 6.3 and Kronos Organization Mapping 6.3. Other core activities will include creating detailed design documents, development, unit testing, and production support of Advance Scheduler. Kronos module scope includes Workforce Central, Timekeeper, Advance Scheduler, WDM, WIM, Record Manager (SDM), Organizational Maps, Organizational Rule Sets, Pay Codes, Schedule Periods, and Self Scheduler.
Builds and supports Kronos components including Workforce Central Modules, Timekeeper, Advance Scheduler, WDM, WIM, Record Manager (SDM), Interface Designer, Process Designer, Record Manager, Process Manager and Advance Accruals
Provides/coordinates resolution of issues while recommending procedures and controls for problem prevention, escalation, etc.
Responsible Tier 3 Analyst for managing outages and Incidents involving Kronos and APD.
Prepare and conduct continuing formal or informal training sessions for users and coworkers.
Responsible for thorough documentation within call tracking database and knowledge database to document work around or resolution of frequent incidents to enhance quality of problem resolutions for future incidents.
Coordinates code changes with appropriate vendor related to financial and business application issues.
Collaborates with technical team to identify infrastructure related issues that have resulted in application issues.
Aggressively manages personal workload related to open issues and service requests to ensure agreed upon SLA's are met.
Collaborates with application users around needed changes to applications to meet business needs performing testing of changes as needed
Provides advice, guidance, and informal training to users of supported applications.
Assist users with optimizing the use of assigned applications through dictionary or table changes.
Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.
Demonstrates strong communication, human relationship skills, while maintaining and demonstrating good teamwork through actions and job performance.
Responsible for providing the technical skills and business knowledge necessary for continuous technological innovation, creative use and on-going support of the assigned systems and technologies.
Ensure that the systems are used in line with the customers' needs. Maintain contact with vendors and the appropriate levels of departmental, corporate, and user management, to exchange information and ensure the proper adherence to the organization's policies and procedures.
Responsible for post-implementation support of applications and strategies that will further the organization's business and healthcare delivery success.
Contact vendors regarding service issues to receive support information or assistance as instructed by Project Manager or Resource Manager.
Produce required department reporting associated with projects and problems assigned.
Perform other duties and special projects as requested
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and per...formance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, therefore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.
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