| Confidential Position Specification |
President, SSM Health St. Mary’s Hospital - Janesville
Position: President, SSM Health St. Mary’s Hospital - Janesville Organization: SSM Health Location: Janesville, Wisconsin Reporting Relationship: The President, SSM Health St. Mary’s Janesville Hospital reports to the SSM Health Regional President of Hospital Operations for Wisconsin, Mr. Damond Boatwright. Website: www.stmarysjanesville.com (St. Mary’s Hospital – Janesville) www.ssmhealth.com (SSM Health)
SSM Health The origins of SSM Health began with five religious sisters who journeyed to St. Louis in 1872 from Germany to be of service to people in need. In their early ledgers, the sisters listed patients who could not pay for their care as “Our Dear Lord’s.” Today, SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through one of the largest integrated delivery systems in the nation.
With care delivery sites in Illinois, Missouri, Oklahoma, and Wisconsin, SSM Health includes 20 hospitals, 62 outpatient care sites, a pharmacy benefit company, an insurance company, two nursing homes, comprehensive home care and hospice services, a technology company and two Accountable Care Organizations. With more than 8,500 physicians on our medical staff and more than 33,000 employees in four states, SSM Health is one of the largest employers in every community it serves. An early adopter of the electronic health record (EHR), SSM Health is a national leader for the depth of its EHR integration. Known nationally for outstanding quality and safety, SSM is also the first health-care recipient of the Malcolm Baldrige National Quality Award.
SSM Health Wisconsin SSM Health Wisconisn is a regional Catholic integrated health care system providing health care services to residents of and visitors to an 18-county area in south-central Wisconsin. SSM Health WI, with headquarters in Madison, is owned and operated by SSM Health based in St. Louis, Missouri. SSM Health WI provides health care services at numerous community clinics and at three wholly-owned acute care hospitals, St. Mary's Hospital in Madison; St. Clare Hospital in Baraboo and St. Mary’s Hospital in Janesville, as well as at two nursing homes — St. Mary's Care Center in Madison and St. Clare Meadows in Baraboo. In 2013, SSM Health WI merged with its long-time partner, Dean Clinic (also based in Madison), to form a comprehensive and integrated healthcare system for the region. This partnership also includes the Dean Health Plan, a PBM company and numerous clinics.
SSM Health St. Mary’s Hospital - Janesville This $150 million community medical campus in Janesville, Wisconsin opened January 9, 2012. The campus includes a 50-bed hospital and an adjacent physicians' office complex, serving the residents of Rock county and surrounding areas. The 165,000-square-foot hospital has all private rooms, a state-of-the-art emergency department, and a commitment to delivering prompt high quality care.
SSM Health St. Mary's – Janesville offers a full range of inpatient and outpatient treatment and diagnostic services in primary care and a wide range of specialties. The hospital shares a main entrance, 50-acre campus and electronic health record system with SSM Health Dean Medical Group, providing seamless health care services from urgent care to ICU. If a patient needs more specialized care, the expertise of SSM Health St. Mary's Hospital - Madison, is easily accessible.
SSM Health’s Mission, Vision and Values: Mission: Through our exceptional health care services, we reveal the healing presence of God. Vision: Through our participation in the healing ministry of Jesus Christ, communities, especially those who are economically, physically and socially marginalized, will experience improved health in mind, body, spirit and environment within the financial limits of the system. Values: In accordance with the philosophy of the Franciscan Sisters of Mary, we value the sacredness and dignity of each person. Therefore, we find these five values consistent with both our heritage and ministerial priorities: • Compassion: We reach out with openness, kindness, and concern. • Respect: We honor the wonder of the human spirit. • Excellence: We expect the best of ourselves and one another. • Stewardship: We use our resources responsibly. • Community: We cultivate relationships that inspire us to serve.
POSITION SUMMARY AND KEY RESPONSIBILITIES
The President, SSM Health St. Mary’s Hospital - Janesville is responsible for the establishment, maintenance and enhancement of quality health services in accordance with the Philosophy and Mission of SSM Health. The successful candidate will lead all operations and will drive the growth and expansion of clinical services to increase market share and profitibaility of the hospital as well as the SSM Health Wisconsin region.
The President will act within the parameters established by the Board of Directors and System Management. He/she will interact with regional and system personnel; other system local entity Presidents; local facility board and other local groups; local facility medical staff members; employees; and a variety of other publics. The President shall manifest behaviors which exemplify the spirit of the mission and values of both SSM Health and St. Mary’s Hospital, Janesville, while acting within the parameters of the Bylaws of the Corporation and established policies and procedures. Specific Accountabilities include:
• Implements and assures adherence to policy decisions of SSM Health. • Communicates and updates the Regional President (Wisconisn) and the Executive Vice President, Hospital Operations (St. Louis), as needed, on all topics as required through policy, system procedures, and mutually agreed upon topics and situations. • Leads the strategic growth of the hospital and region. Drives new business development through the expansion of key service lines. • Balances the needs of the hospital with those of the SSM Health Wisconisn region, as well as the SSM Health system as a whole. Identifies any potential areas of conflict between direction set by the System and/or Region and the individual needs of the entity, and works collaboratively to seek win-win solutions. • Assures compliance with regulatory, licensure, accreditation requirements, record procedures and internal controls. • Provides adequate resources for establishing effective security measures to protect patients, employees and visitors. • Assures the control and effective utilization of the physical, financial assets and Human Resources of the facility. • Assures that an integrated planning, marketing, budgeting process is implemented and maintained by developing short, intermediate and long term goals and objectives which support the network and system strategic direction. • Establishes, maintains and enhances effective relationships and communications with the medical staff. • Assures effective communications with Franciscan Sisters of Mary who are working within or affiliated with the facility. • Develops and maintains effective communication and appropriate involvement of Foundation board members. • Develops and enhances relationships with other community organizations or groups that expand the effectiveness of the facility’s mission. • Mentors entity executives in career growth and actively cooperates in succession planning efforts at the Regional / System level with a special emphasis on retaining and recruiting a diverse work force. • Reviews pending legislation on local, state and national levels for its impact on health care; and, when appropriate, enlists support from various facility publics to influence effective legislation. • Reviews and directs action on reports of authorized inspecting and accreditation agencies. • Participates as appropriate in continuing educational programs and activities pertaining to health care and management. • Participates and exhibits leadership in civic and state associations, groups and agencies. • Participates actively as requested in regional system initiatives where appropriate. • Collaborates on system projects or with other system persons, as indicated. • Performs or assumes other administrative responsibilities as assigned by the Regional President / System Vice President.
PRINICPAL DUTIES AND RESPONSIBILITIES
Mission, Values and Standards of Ethical Conduct • Imparts the mission, values, and vision of SSM Health Care and facilitates the integration of values in CQI activities. • Understands, embraces, and practices the principles of CQI in utilizing the Malcolm Baldrige criteria as a means to achieve performance excellence. • Provides a personal example of CQI leadership by effectively applying the seven principles of the System philosophy and expectations (see executive handbook) to carry out the duties of this position. • Works effectively as a team member in a dynamic executive environment where collegiality, subsidiarity and sharing responsibility is highly valued in a matrix organization. • Models, through words and actions in the working environment, the mission and values of SSM Health. • Integrates the spirit of the mission and values into hospital operational functions, processes, programs and environment. • Adheres to the SSM Health Standards of Ethical Conduct, displaying, as applicable, ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and reporting of questionable activities.
Customer Relations • Identifies internal and external key customer groups and determine their principal requirements. Implements mechanisms and feedback processes to determine customer satisfaction levels. • Creates an environment in which effective communication and responsiveness to customer needs are personal priorities. Provides timely resolution and response to customer complaints, concerns and suggestions.
Strategic Planning • Maintains knowledge of current and possible future trends and practices which impact health care, in order to develop appropriate future plans and strategies. • Participates in the Hospital’s Strategic and Financial Planning Process (SFPP) by translating system-wide strategic initiatives and hospital action plans into departmental action plans and performance measures. • Recommends space, equipment, and outside sources for provision of services. • Manages hospital financial processes by demonstrating effective budgeting skills, expense analysis and ongoing cost control.
Performance Improvement • Participates in ongoing continuous quality improvement education and training. • Utilizes CQI philosophy and processes in day–to-day management and operations of the hospital. • Promotes teamwork between departments by maintaining positive and productive interdepartmental relationships and utilizing effective problem-solving skills. • Participates in interdisciplinary performance improvement activities and promotes and facilitates staff participation in cross-functional improvement efforts. • Utilizes a proactive approach for identifying risks to patient safety in order to reduce the potential for medical or health care errors; promotes staff participation in processes to ensure and improve patient safety. • Develops key performance measures and establishes desired levels of performance based on customer requirements, comparative data, and best practices. • Evaluates performance data and utilizes it for identification of improvement opportunities and to design and improve processes. • Pursues means of achieving self-development; enhances managerial knowledge and skills.
Human Resources • Ensures that policies regarding human resources issues are administered consistently and without favoritism or discriminatory influence. • Recruits and selects qualified staff and implements processes for job design, work flow, and scheduling to assure efficient and quality services. • Recommends a sufficient number of qualified staff to provide services. • Assesses and assures staff competency through appropriate orientation, ongoing training and education, performance appraisal and coaching processes. • Utilizes timely and effective means of informing and updating staff on organizational, system-wide, and industry issues. Provides staff with opportunities for input and encourages staff feedback regarding improvement opportunities. • Facilitates an environment that promotes intradepartmental team building and collaboration with other departments to achieve patient safety and continuous improvement. • Motivates, encourages and empowers staff to achieve personal, team, departmental and organizational goals. Recognizes individual and team accomplishments. • Utilizing feedback from leadership self-evaluation processes to identify areas of improvement in core competencies and seeks educational opportunities to achieve improvement. Knowledge and Application of Policies and Regulatory/Accreditation Requirements • Develops and implements policies and procedures that address hospital functions and reviews per hospital policy and revises as needed. • Maintains knowledge of all hospital-wide administrative, infection control, and safety policies and procedures and develops appropriate departmental policies. • Assures staff compliance and requires record-keeping. • Keeps abreast of federal, state, and local regulatory requirements and accreditation requirements which affect the department and the organization and develops and implements processes to achieve and maintain compliance.
Information Management • Upholds hospital confidentiality policies and develops department-specific confidentiality policies and procedures. Assures staff awareness and compliance. • Plans for hospital information needs and develops processes to assure data capture and transmissions re accurate and timely. • Analyzes information in hospital information systems reports in order to support timely and effective decision-making and department/organization processes.
YEAR ONE CRITICAL SUCCESS FACTORS
• Develops outstanding relationships with all key stakeholders, both internal and external. These include: physicians, nurses, staff, SSM Health leadership (local, regional, and corporate), as well as local community leaders in Janesville and the surrounding areas. • Develops both a short-term and long-term strategic plan for St. Mary’s Hospital – Janesville. Effectively communicate this plan to the organization and hold one’s self and the leadership team accountable for its execution. • Develops and executes business development plans that will lead to expansion of clinical services and increased market share. • Drives improvement of physician, patient and employee satisfaction/engagement. • In partnership with the SSM Health Wisconsin regional leadership team, continues to drive improved system/clinical integration across SSM Health Wisconsin. • Leads and supports the continuation of population health / value-based care initiatives. • Demonstrates excellent financial stewardship, consistently leading the hospital to strong financial performance.
KNOWLEDGE, SKILLS AND ABILITIES
• A minimum of 10 years of senior management experience in healthcare. Experience within an integrated delivery system is ideal/preferred. • Previous President/CEO experience is preferred; however, serious consideration will also be given to COOs and other senior-level operating executives of larger hospitals. • Proven track record of successful market share growth. Possesses a strong business development mentality. • Understanding the Mission and Values of SSM Health and the Franciscan Sisters of Mary. • Ability and desire to integrate CQI principles and tools into work processes. • Possesses knowledge of the philosophy and mission of SSM Health and the philosophy of the sponsoring organization, Franciscan Sisters of Mary and the ability to support the belief and values contained therein. • Possesses a very high degree of analytical ability and problem solving skills to evaluate information; to plan, organize and direct the work of the facility; to develop short and long range goals, and to ensure the sound managerial practices within the facility. • Possesses an in-depth knowledge of the administrative facets of the health care industry encompassing patient care, medical staff relationships, finance, planning, marketing and human resources. • Exhibits leadership ability which engenders support and confident of subordinates. • Exhibits well developed interpersonal skills to interact effectively in sensitive or complex situations with a variety of publics and able to make presentations before groups. • Understand the legal and regulatory environment of health care. • Highly collaborative and team-oriented. • High integrity and unwavering ethics.
The successful candidate will possess an advanced degree in health services (MHA), business administration (MBA) or related field.
Compensation arrangements are competitive and commensurate with both experience and achievement. SSM Health is an Equal Opportunity/Affirmative Action Employer.