The Manager of Revenue Cycle leads multi-faceted revenue cycle initiatives for Nephrology Associates of Northern Illinois/Indiana Center. The Manager of Revenue Cycle will be responsible for defining patient access strategies, proactively driving revenue-related transformation goals, and ensuring complete implementation of revenue cycle strategies. The Manager of Revenue Cycle is instrumental in defining and implementing the business plan and goals to support the overall strategy and goals of the organization. The Manager of Revenue Cycle is responsible for optimizing business performance by enhancing the alignment between business processes and information technology, building, and sustaining a process-managed organization. S(he) leads the design of the enterprise’s overall revenue process structure, including creating a process hierarchy that streamlines workflow and eliminates redundancy.
Strong customer service skills; answering client calls; prompt return and follow up to all interactions; prompt response to requests for information, both internally and externally
Initiate and maintains direct contact with NANI clients, engaged in proactive resolution of issues and timely response to questions and concerns.
Delivers timely required reports to the Director of Operations; initiates and communicates the resolution of issues, such as payor denial trends, collections accounts, inaccurate or incorrect charges, vendor input and implementation.
Meet regularly with staff; in-person and as a group to confirm the status of client account.
Maintain a schedule of client meetings either monthly or quarterly depending on the size and scope of client.
Track clients’ AR productivity (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis; as needed to ensure the client and company expectations are met
Professionally interact with clients and patients to resolve questions and concerns;
Provide training and mentoring to staff; ensure standard operating procedures (SOP) are followed and improvements occur.
Stay current with company’s policies and procedures regarding AR activity such as, reviewing month end reports to guarantee the AR is below 20% over 90 days, identifying trends.
Analyze reports to determine when, how and why decrease in clients’ AR; includes denials, unbilled, credit issues; holds; communicate with client and staff to resolve.
Review work performed by outside vendors for accuracy and production.
Analyze and address staff performance, conduct and other problems in a timely and professional manner; offering counseling, correction and discipline as appropriate.
Perform period reviews to mentor and give constructive feedback to improve performance.
Handle and manage internal staffing issues regarding timekeeping, time-off, covering workloads, training and answering questions on subordinates’ duties and responsibilities.
Achieve goals set forth by supervisor, NANI and compliance requirements.
Other duties as assigned.
Must have effective verbal and written communication in order to communicate in a clear, concise manner with staff, department directors and managers, public, and administration.
Demonstrate proficiency with computer systems and spreadsheets.
Must possess strong supervisory and coordination/organizational skills.
Must be detail oriented and a strong technical resource. Must have strong analytical skills to interpret and analyze a wide range of data.
Must have the knowledge and ability to manage all aspects of the department's and hospitals finances under his/her auspices to include, but not limited to, budget preparation, productivity reporting, CDM maintenance, decision support maintenance, and employee supervision.
Must possess knowledge about managed care and other third party contractual arrangements and the ability to analyze such arrangements, including reimbursement and revenue enhancement.
Additional Salary Information: Bonus and Profit Sharing
Nephrology Associates of Northern Illinois/Indiana (NANI), a national and regional leader in kidney disease and hypertension treatment and care, offers great employee benefits, growth opportunities and personal rewards.
Merchant Privacy Statement Your right to privacy is important. Our organization believes that the personal information you choose to furnish online should only be used to help us provide you with the highest quality services and support. We will not share this information with any other party.
We do not share your credit card information with any outside parties.